Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How Long To Get My Order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Fastest Response for Support
Join KFA Discord Server HERE for quick assistance or create a customer service ticket under #customer-support.
Group Buy and In-Stock Orders
Orders containing group buy/pre-order items and in-stock products will be shipped together when the group buy/pre-order item is ready. To receive in-stock items first, please place separate orders.
Most in-stock products qualify for FREE SHIPPING on orders above $50 within the USA. Group Buy/Pre-Order shipping fees are calculated based on weight, product size, and destination.
Shipping to Canada
For in-stock items, a $20 flat shipping fee applies to Canada orders. Group Buy/Pre-Order shipping fees are automatically calculated. We cannot lower the declared value or cover import fees.
In-stock orders can be canceled before shipping, but a 3% fee applies. Please create a customer service ticket on KFA Discord Server.
Cancellation for Group Buy/Pre-Order
Group Buy/Pre-Order orders cannot be canceled once placed, as stated on the product pages.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
In-stock orders (except lube and custom coiled cables) can be returned within 14 days of receipt. Group Buy/Pre-Order items are non-returnable. Refunds (minus a 3% return fee) are processed within 30 days of receiving the package.
Can I Personalize My Product?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Can I Use Discounts on GB/Pre-Orders?
Unfortunately, discounts are not accepted on group buy or pre-order products. We have a set price for each project that cannot be changed with discounts.
For KFA Marketplace
Find all the answer to your questions about KFA Marketplace here.
How the Marketplace Works
Sellers fill out a Google form to list their products. Items are typically listed within 2-3 business days. After a sale, sellers provide a phone number for the shipping label. Once we receive the item, payment is processed within 3-5 business days.
Shipping cost from the seller to us is deducted from their payment, but buyers pay for shipping from the seller to them.
Currently, the only fee is 3.5% for sellers receiving payment through PayPal.
Payment Methods for Sellers
Sellers can choose PayPal Family and Friends or KFA Gift Cards for payment, with PayPal payments incurring a 3.5% fee.
Marketplace items usually take 2-3 weeks to ship to the buyer.
Seller Shipping Timeframe
Sellers have 3 business days to ship the item to us.
Cancellations and Returns
Marketplace orders can be canceled or returned within 48 hours of delivery, subject to a 9% handling fee. Items must be in new condition.
Listing Multiple Items
Each item requires a separate form for listing; multiple items cannot be listed on one form.