Shipping & Returns & Replacements
- In-stock items will be shipped within 1-2 business days from your order date.
- Pre-order products do not qualify for free shipping.
- Pre-order products do not qualify for discounts.
- Shipping Couriers do not work on holidays.
- Based in Los Angeles, CA.
*USPS estimated delivery dates are delayed throughout the country due to package overload, overall. We know it states "x" days on the shipping options, but Shopify and KFA cannot 100% estimate the shipping days.*
Once the package gets picked up by the shipping courier, we have no control on how long the shipping will be, as well as, how they will handle the package.
We recommend you to purchase the Route Package Protection insurance.
- In-stock items are eligible for a return within 14 days of receiving the product. MUST BE UN-USED. Email us at firstname.lastname@example.org.
- All refunds & returns are subject to a 3% fee
- Shipping fees are not refundable.
- Returns are not allowed on Lubricants, Marketplace, Group Buy and Pre-Order items. No refunds or cancellations are allowed after placing an order for GB or Pre-Order products.
- Issues with marketplace products must be reported within 48 hours of delivery to qualify for a return
- If the product arrives damaged, please take a picture for proof, and then make a ticket on discord or email us.
- If your order came incomplete, please take a picture of shipping package with all the items that were inside, and then make a ticket on discord or email us.
- With no picture/proof, we will NOT consider your replacement request.
- All replacement requests MUST be initiated within 14 days of receiving your order.
For any other questions, please email us at email@example.com OR create a ticket on discord. We are always happy to assist you and we will get back to you within 24-72 hours.