Shipping & Returns & Replacements
- In-stock items will be shipped 1-2 business days from your order date.
- Based in Los Angeles, CA.
- In-stock items are eligible for a free return within 14 days of receiving the product. MUST BE UN-USED. Email us at firstname.lastname@example.org.
- Shipping fees are not refundable.
- Returns are not allowed on Lubricants, Group Buy and Pre-Order items. No refunds or cancellations are allowed after placing an order, for GB or Pre-Order products.
- If the product arrives damaged, please take a picture for proof, and then make a ticket on discord or email us.
- If your order came incomplete, please take a picture of shipping package with all the items that were inside, and then make a ticket on discord or email us.
- With no picture/proof, we will NOT consider your replacement request.
For any other questions, please email us at email@example.com OR create a ticket on discord. We are always happy to assist you and we will get back to you within 24-48 hours.
P.S. We are more active on discord, so you may get a faster reply on there than email.